It is every person’s prerogative to cancel their Shore Excursion reservations with DenRus for any reason. Though, cancellations must be made in advance - before the services are to be provided.
Please carefully read the information below to avoid any misunderstanding.
Because there might be a cancellation fee applicable, it is our strong recommendation that you would obtain locally a Travel Insurance to protect you during your vacation.
Our main principle is the following: DenRus shall make 100% refund of all our customer’s payments, provided the Cancellation Notice is received not later than the 5 business days prior to your arrival in our Baltic ports (Saturday and Sunday are not business-days).
Cancellations made on the 5th business day from the date of the tour, or within a shorter time are considered to be "no-show" and no refund is processed at all.
Form of Cancellation Notice: Every cancellation notice must be made in writing for the reason of having documented. Cancellation messages made by telephone are not acceptable. For your cancellation, please, send a free format cancellation request by e-mail to firstname.lastname@example.org. You may alternatively also send your cancellation notice to the personal e-mail address of the DenRus employee agent with whom you had your earlier correspondence.
Include the following four (4) information points in your notice:
IMPORTANT: If you have booked a Private Custom Tour and you will have a reduction in the final number of people participating in your tour as a result of a limited cancellation, please, do not forget that your per person price is based on the number of people participating, so there might be a price increase for the remaining group members.
Cancellation Timing: The date and time of your cancellation is the date and time as they are shown on your e-mail letter, and as dated and timed automatically by the internet system. Please do not delay emailing to DenRus, if you decide to make a cancellation.Special cases - Important:
Tour interruptions: If you have started your touring and you decide to interrupt it, skip part of it, or cancel the rest of it, there will be no refund for the unused part, provided you started your tour in the beginning.